1.0 out of 5 stars Updated: lower stars due to greedy battery redesign

2025-12-29    -MaxSwimmer

Update 6/19/23: I have had my flume 2 for two years now. Works great- but lowering stars due to flume’s changing the replacement battery to “proprietary”. My original pack that came with the unit lasted two years. The original pack is simply a holder for 4 AA lithium cells you can get anywhere. But Flume now wants you to buy a replacement pack for $14. It uses four AA cheap no-name Chinese cells spot welded in a plastic housing. Field reports indicate these cells last far less than the factory Everready cells that came in my original Flume2. So they sell you cheap, no name cells that last far less. Very disappointed Flume tried to change the battery type to proprietary, when we all know it is 4 AA lithium in the package. The approach is greedy and NOT environmentally friendly. The four “blue” spot welded AA are cheap, and don’t last as long. So, Flume added cost and materials (spot welding, molded case), all adds energy, not readily recyclable, and takes far more energy to manufacture and ship than the user replaceable original. Fortunately, I have the original reusable cage and will forevermore replace my own. Shame, Flume. Shame.Pros: Easy install, very good and responsive customer support.Cons: battery- see above. Missing a signal strength indicator on the app; I had a unit that could not connect reliably at 60 feet line of site- Customer support can see the signal strength, I could not- so no ability to self-diagnose.First, I LOVE the FLUME 2, when it worked. The first unit I received worked for 12 hrs- I enjoyed seeing the water usage patterns- but then it just stopped working- it lost connection between the Bridge and the sensor at my meter. The only way to regain connection was to remove the sensor from my meter and bring it close to the bridge. I spent days on the app chatting with Customer support, trying different things. In the end, they said: Just return it, it won't work in your application. I said "but wait, surely it should have more than 60 feet range?, maybe mine is defective". Eventually I had to "escalate" (to a manager), who authorized a no question asked shipment of a new unit. I installed it, verified it worked great- my meter is in a "vault" with a cement cover. I ended up being able to put the bridge about 100ft away, near a window but not facing the window. So the first unit WAS defective (low range). With the 2nd unit, I have now had great water monitoring experience. And, the customer support (via app chat) WAS very responsive.I dock one star for: a) no signal strength meter on the app? That was the problem- a simple set of bars would tell you if your bridge and sensor have enough strength. b) I had to convince them something must be wrong with the first unit, and ask for a supervisor/manager to intercede. c) there should be more troubleshooting/diagnostic tests and tools for self-diagnosis, without having long chat sessions with Support.FLUME customer support did the right thing, we figured out together that Flume 2 could work in my setup. High marks for the overall experience- they brought a 1 star (when they said "just send it back") to 4 star because of Customer support- they were always patient and polite...

5.0 out of 5 stars Simple and effective

2026-02-12    -Jason Rivenbark

1.5 yr review. Flume has provided accurate feedback on potential leaks. Really good at helping you pinpoint maintenance issues in your house like running toilets. A lot easier to implement than the inline monitors and less of a chance at creating future issues by cutting into lines. Happy customer.

5.0 out of 5 stars Simple and effective

2026-02-21    -Jason Rivenbark

1.5 yr review. Flume has provided accurate feedback on potential leaks. Really good at helping you pinpoint maintenance issues in your house like running toilets. A lot easier to implement than the inline monitors and less of a chance at creating future issues by cutting into lines. Happy customer.

THIS IS AWESOME

2026-01-20    -HE

WORKS GREAT. Make sure your water meter is compatible, you have wifi available nearby. The app is great. This device won't shut your water off like more expensive competitors, however it will email/text you if there is a leak or high flow event. Great for monitoring water consumption and alerting quickly if you have a leak or leave a tap on. Customer service is very responsive. Highly recommend.

5.0 out of 5 stars Easy and really helpful.

2025-12-29    -JDP

We actually received our Flume free from our insurance company. After 3 weeks I'd already given one to our son for Christmas. Was as fast and easy to install and connect as advertised. Immediately learned we had a slow leak in our sprinkler system. We have an upstairs bathroom we rarely use. When my wife flushed it to avoid iron rings it didn't seal properly and kept running. With door closed couldn't hear it running. Might have run for days but again received an alert and quickly figured out the problem. Third time was when trying to repair outdoor faucet and had shut off water main. When I turned main back on I'd forgotten to shut off the faucet. Was in car when received the 2 hour alert and immediately knew what I'd done and texted wife to go out and shut the faucet off. I like that it doesn't shut off water, and go through a learning phase, but simply tells me there's a problem. Have told 2 other people with older houses about it.

1.0 out of 5 stars Updated: lower stars due to greedy battery redesign

2026-03-02    -MaxSwimmer

Update 6/19/23: I have had my flume 2 for two years now. Works great- but lowering stars due to flume’s changing the replacement battery to “proprietary”. My original pack that came with the unit lasted two years. The original pack is simply a holder for 4 AA lithium cells you can get anywhere. But Flume now wants you to buy a replacement pack for $14. It uses four AA cheap no-name Chinese cells spot welded in a plastic housing. Field reports indicate these cells last far less than the factory Everready cells that came in my original Flume2. So they sell you cheap, no name cells that last far less. Very disappointed Flume tried to change the battery type to proprietary, when we all know it is 4 AA lithium in the package. The approach is greedy and NOT environmentally friendly. The four “blue” spot welded AA are cheap, and don’t last as long. So, Flume added cost and materials (spot welding, molded case), all adds energy, not readily recyclable, and takes far more energy to manufacture and ship than the user replaceable original. Fortunately, I have the original reusable cage and will forevermore replace my own. Shame, Flume. Shame.Pros: Easy install, very good and responsive customer support.Cons: battery- see above. Missing a signal strength indicator on the app; I had a unit that could not connect reliably at 60 feet line of site- Customer support can see the signal strength, I could not- so no ability to self-diagnose.First, I LOVE the FLUME 2, when it worked. The first unit I received worked for 12 hrs- I enjoyed seeing the water usage patterns- but then it just stopped working- it lost connection between the Bridge and the sensor at my meter. The only way to regain connection was to remove the sensor from my meter and bring it close to the bridge. I spent days on the app chatting with Customer support, trying different things. In the end, they said: Just return it, it won't work in your application. I said "but wait, surely it should have more than 60 feet range?, maybe mine is defective". Eventually I had to "escalate" (to a manager), who authorized a no question asked shipment of a new unit. I installed it, verified it worked great- my meter is in a "vault" with a cement cover. I ended up being able to put the bridge about 100ft away, near a window but not facing the window. So the first unit WAS defective (low range). With the 2nd unit, I have now had great water monitoring experience. And, the customer support (via app chat) WAS very responsive.I dock one star for: a) no signal strength meter on the app? That was the problem- a simple set of bars would tell you if your bridge and sensor have enough strength. b) I had to convince them something must be wrong with the first unit, and ask for a supervisor/manager to intercede. c) there should be more troubleshooting/diagnostic tests and tools for self-diagnosis, without having long chat sessions with Support.FLUME customer support did the right thing, we figured out together that Flume 2 could work in my setup. High marks for the overall experience- they brought a 1 star (when they said "just send it back") to 4 star because of Customer support- they were always patient and polite...

Worst Customer Service - None Actually

2026-03-05    -Ramon Tiwana

Dont buy this. It doesnt work and if you want to contact someone, they dont have a phone number. Worst customer service.. Actually no customer service .. Just pay your money and good luck . They are too greedy to have someone pick up the phone and help. A $600 mistake .. ..

THIS IS AWESOME

2026-03-06    -HE

WORKS GREAT. Make sure your water meter is compatible, you have wifi available nearby. The app is great. This device won't shut your water off like more expensive competitors, however it will email/text you if there is a leak or high flow event. Great for monitoring water consumption and alerting quickly if you have a leak or leave a tap on. Customer service is very responsive. Highly recommend.

5.0 out of 5 stars Easy and really helpful.

2025-12-28    -JDP

We actually received our Flume free from our insurance company. After 3 weeks I'd already given one to our son for Christmas. Was as fast and easy to install and connect as advertised. Immediately learned we had a slow leak in our sprinkler system. We have an upstairs bathroom we rarely use. When my wife flushed it to avoid iron rings it didn't seal properly and kept running. With door closed couldn't hear it running. Might have run for days but again received an alert and quickly figured out the problem. Third time was when trying to repair outdoor faucet and had shut off water main. When I turned main back on I'd forgotten to shut off the faucet. Was in car when received the 2 hour alert and immediately knew what I'd done and texted wife to go out and shut the faucet off. I like that it doesn't shut off water, and go through a learning phase, but simply tells me there's a problem. Have told 2 other people with older houses about it.

5.0 out of 5 stars Effortless Install, Smart Monitoring, and Water Conservation Excellence

2026-01-04    -Ben

I have installed the Flume water meter in my home, and I am thrilled with its performance. The installation process was impressively easy and non-invasive, requiring minimal effort on my part.The Flume app has proven to be a game-changer for monitoring water flow in my household. Its user-friendly interface provides real-time insights into water usage, empowering me to make informed decisions about my consumption habits. The app's functionality goes beyond mere tracking – it actually helped me identify leaks in both my toilets and irrigation system. The timely alerts allowed me to address these issues promptly, preventing water wastage and potential damage.Flume has become an invaluable tool for water conservation in my home. By keeping a close eye on usage patterns and swiftly detecting leaks, I feel more in control of my water consumption. The device not only promotes eco-friendly practices but also contributes to cost savings on water bills.The Flume water meter is an exceptional device for those looking to monitor and conserve water in their homes. Its easy installation, intuitive app, and ability to pinpoint leaks make it an essential tool for both environmental responsibility and home safety. I highly recommend the Flume water meter to anyone seeking a smart and effective solution for water management. Also, check your local water authority because they may have additional rebates available!