5.0 out of 5 stars Was FRUSTRATED- Now HAPPY

2025-12-27    -JMP

Editing my review from two stars to 5 stars. Very impressive that Amazon actually reads these reviews and seriously cares about how we like their products. Since I posted the original review a very nice, very knowledgeable, tech support lady called me to work my problem of Apps not loading or playing on my FireTV. Basically it boiled down to my new TV needing a software update. I absolutely thought this TV was plug and play, but it wasn't. Just like with any new device I guess everything needs a software update to work properly. The wonderful tech support lady was on the phone with me over an hour, she step by step walked me through everything. We updated all the software and now my FireTV works PERFECT! All my news Apps and weather apps load without a problem. The TV is no longer sluggish. It's all fast and Perfect! So, the next FireTV I order, and there will be more because this is an excellent value for the price, I will know to update the software before logging in or loading any apps! Thank you Amazon for truly caring about your customers 😊Seriously hate this TV. It's been a HUGE source of frustration for 3 weeks, ever since I hung it on my wall. The picture is great. Sound is great. Remote is great, but the operating system is awful. It WILL NOT load certain Apps, mainly Fox News and Fox Weather and other Apps are sluggish. I know it's not a problem with the App because when I tested them on our living room TV (different brand with Roku hooked up) at the same time, they load perfectly, so I know it's just this TV. I LOVE Amazon and really wanted to love this TV, but I just don't. Daily I have to end up clearing my caches for all the Apps and unplugging the TV for one minute to reset the TV, if I want to watch either of those two Apps. Super frustrating. I still have about another week to return this TV, but I'm concerned if I order another one will I have the exact same problem? If anyone at Amazon Tech support has any ideas why just these two Apps will not load please reach out to me!

5.0 out of 5 stars Was FRUSTRATED- Now HAPPY

2026-01-13    -JMP

Editing my review from two stars to 5 stars. Very impressive that Amazon actually reads these reviews and seriously cares about how we like their products. Since I posted the original review a very nice, very knowledgeable, tech support lady called me to work my problem of Apps not loading or playing on my FireTV. Basically it boiled down to my new TV needing a software update. I absolutely thought this TV was plug and play, but it wasn't. Just like with any new device I guess everything needs a software update to work properly. The wonderful tech support lady was on the phone with me over an hour, she step by step walked me through everything. We updated all the software and now my FireTV works PERFECT! All my news Apps and weather apps load without a problem. The TV is no longer sluggish. It's all fast and Perfect! So, the next FireTV I order, and there will be more because this is an excellent value for the price, I will know to update the software before logging in or loading any apps! Thank you Amazon for truly caring about your customers 😊Seriously hate this TV. It's been a HUGE source of frustration for 3 weeks, ever since I hung it on my wall. The picture is great. Sound is great. Remote is great, but the operating system is awful. It WILL NOT load certain Apps, mainly Fox News and Fox Weather and other Apps are sluggish. I know it's not a problem with the App because when I tested them on our living room TV (different brand with Roku hooked up) at the same time, they load perfectly, so I know it's just this TV. I LOVE Amazon and really wanted to love this TV, but I just don't. Daily I have to end up clearing my caches for all the Apps and unplugging the TV for one minute to reset the TV, if I want to watch either of those two Apps. Super frustrating. I still have about another week to return this TV, but I'm concerned if I order another one will I have the exact same problem? If anyone at Amazon Tech support has any ideas why just these two Apps will not load please reach out to me!

5.0 out of 5 stars Dec 2025 update. I'm happy !!

2026-01-28    -J. Bell

UPDATE: I kept trying to connect my BT earbuds and finally one of them did but with a different ID than on my old TV. One earbud still won't pair. And that echo listing finaly went away although it was never installed so there was no way that I could remove it. A speaker I ordered arrived and it paired immediately so IDK what the problem was. The sound seems fuzzy at times but that is probably my hearing which is why I use earbuds and now the speaker. My comments now are that I use it only with firestick and it is slow toload in when I fist turn the TV on. Maybe I need a new firestick. So now I am satisfied with the purchase ; I love the large screen and the clear almost 3D look of the shows I watch. I also really appreciate the monthly payment plan.I'm so annioyed !!! The TV has been good although a bit slow and sometimes the screen goes dark. I have to change the volume for different streamers or shows and sometimes it sounds tinny but it could be my allergy affected hearing. I've been using BT earbuds that make the dialogue more clear. Yesterday I turned it on and I had been signed out of hulu and I noticed some other changes; we did not have any electrical or internet interruptions to cause it. It didn't respond well to the remote, jumped around, didn't work the same. I needed earbuds but they didn't connect and in BT settings none of my previous paired earbuds were listed anymore. I tried to reconnect three buds and nothing worked; only a strange echoshow5 212 showing up that I'd never heard of. So i had to spend over an hour searchin for answers beginning with what the heck is this and how do I get rid of it? I read something that I thought was an answer so when that echo thing showed up (and it took a couple minutes each time I tried to pair the buds when before they connected immediately) and I told Alexa to pair. Got a message that Alexa was not able to do it, so more searching online and more confusion and dozens of options and instructions and reference to things i've never heard of. I just want my normal remote to turn on and off and change channels and volume...how do I get it back? I don't have my old remote anymore or I'd try to go back to using that. I have a month to return this tv and probably will unless I or someone can help me. I didn't select echo on any list, didn't see any option to get it, it just took over my TV and I do NOT want it so I can use bluetooth again. HELP !!! I've u;nplugged, restarted, tried pairing multiple times . i do not want to do a factory reset and have to start over setting up my channels an shows.So just now I went to BT again, the echoshow thing came up but there is no way to remove it so I clicked it and it said it was pairing and then a window popped up saying pairing was not successful. HOW DO I GET RID OF THIS?

5.0 out of 5 stars Dec 2025 update. I'm happy !!

2026-01-19    -J. Bell

UPDATE: I kept trying to connect my BT earbuds and finally one of them did but with a different ID than on my old TV. One earbud still won't pair. And that echo listing finaly went away although it was never installed so there was no way that I could remove it. A speaker I ordered arrived and it paired immediately so IDK what the problem was. The sound seems fuzzy at times but that is probably my hearing which is why I use earbuds and now the speaker. My comments now are that I use it only with firestick and it is slow toload in when I fist turn the TV on. Maybe I need a new firestick. So now I am satisfied with the purchase ; I love the large screen and the clear almost 3D look of the shows I watch. I also really appreciate the monthly payment plan.I'm so annioyed !!! The TV has been good although a bit slow and sometimes the screen goes dark. I have to change the volume for different streamers or shows and sometimes it sounds tinny but it could be my allergy affected hearing. I've been using BT earbuds that make the dialogue more clear. Yesterday I turned it on and I had been signed out of hulu and I noticed some other changes; we did not have any electrical or internet interruptions to cause it. It didn't respond well to the remote, jumped around, didn't work the same. I needed earbuds but they didn't connect and in BT settings none of my previous paired earbuds were listed anymore. I tried to reconnect three buds and nothing worked; only a strange echoshow5 212 showing up that I'd never heard of. So i had to spend over an hour searchin for answers beginning with what the heck is this and how do I get rid of it? I read something that I thought was an answer so when that echo thing showed up (and it took a couple minutes each time I tried to pair the buds when before they connected immediately) and I told Alexa to pair. Got a message that Alexa was not able to do it, so more searching online and more confusion and dozens of options and instructions and reference to things i've never heard of. I just want my normal remote to turn on and off and change channels and volume...how do I get it back? I don't have my old remote anymore or I'd try to go back to using that. I have a month to return this tv and probably will unless I or someone can help me. I didn't select echo on any list, didn't see any option to get it, it just took over my TV and I do NOT want it so I can use bluetooth again. HELP !!! I've u;nplugged, restarted, tried pairing multiple times . i do not want to do a factory reset and have to start over setting up my channels an shows.So just now I went to BT again, the echoshow thing came up but there is no way to remove it so I clicked it and it said it was pairing and then a window popped up saying pairing was not successful. HOW DO I GET RID OF THIS?