1.0 out of 5 stars WARNING FROM PREVIOUS PURCHASE........DON'T BUY THIS HP PRODUCT........ITS NOT SUPPORTED BY THEM

2026-01-09    -Amazon Customer

Bought this HP Scanjet Pro in December 2023. Yesterday, 14Feb2024 it died. Worked with HP Tech Support on phone but they could not fix. Gave me 2 or 3 local independent Authorized HP repair centers but they advised they would not repair it even after we stated that we would pay for the repair services. Thus 3 months out of the 1 year Warranty period HP stated that they do not support this product after the 1 Year Warranty expires and said we would have to purchase a new one. Apparently this HP product has a pre-made built-in programmed software life span that HP does not advertise so that they can force small businesses like ours to keep having to purchase a new one after the 1 year limited warranty expires. Consider now that you have been forewarned about HP business practices and policies.. Millennium Prods Inc., USA.

5.0 out of 5 stars HP Is Always Great

2026-02-23    -Michael Bianchi

I have always relied on HP Printers and Scanners and I'm never disappointed. The Scanner is a great size, not too heavy, but works very professionally. Quiet and quick. I'm happy again with HP.

1.0 out of 5 stars WARNING FROM PREVIOUS PURCHASE........DON'T BUY THIS HP PRODUCT........ITS NOT SUPPORTED BY THEM

2026-03-04    -Amazon Customer

Bought this HP Scanjet Pro in December 2023. Yesterday, 14Feb2024 it died. Worked with HP Tech Support on phone but they could not fix. Gave me 2 or 3 local independent Authorized HP repair centers but they advised they would not repair it even after we stated that we would pay for the repair services. Thus 3 months out of the 1 year Warranty period HP stated that they do not support this product after the 1 Year Warranty expires and said we would have to purchase a new one. Apparently this HP product has a pre-made built-in programmed software life span that HP does not advertise so that they can force small businesses like ours to keep having to purchase a new one after the 1 year limited warranty expires. Consider now that you have been forewarned about HP business practices and policies.. Millennium Prods Inc., USA.

1.0 out of 5 stars Do not buy this product

2025-12-23    -MB

Bought this scanner hoping it would work for a couple years like every other HP scanner/printer I've bought over the last 30 years. It lasted barely 50 days. When I contacted HP through their website they said I sounded like a bot and wouldn't respond. I tried calling no luck there either. After researching a bit, I found out that HP is selling gear that says it has a 1 year warranty knowing full well it is not supported. Buyer beware. After all my other HP gear finally wears out I'll probably move to Epson or something else.

4.0 out of 5 stars Update; better but not great

2026-02-11    -Dave in CO

Scanner shipped promptly, arrived in good condition. It looks nice, and seems like a quality build, but...After 2 hours of trying to get software and drivers from HP, I've given up and will be returning the product. I went to support, ID'd my scanner, and then the site went into compiling mode, for Windows 10, even though I tried to unsuccessfully to switch it to 11. There it stayed, grinding away for over 2 hours without ever seeming to be able to compile any software or drivers. Tried reloading several times, but nothing. Support on weekends is really nonexistent, they refer you to Best Buy as a support center. Since I can't use the scanner without software and drivers, even though I'd like it to work, back it goes.Ah, for the old days when you got the software and drivers with the product on a hard medium.So on update, I've given the scanner an additional 3 stars, as when I got through to tech support they were very helpful. I never did get the software or drivers off of the website; the tech support rep had to email me the files. And now the scanner works. Compared to my old HP Scanjet 8460, there's good and bad. Good: much smaller footprint, and more reliable document feeder, easier to use flatbed feature, and it scans quickly and well. Not so good: the software is clunkier and does not appear to be as full-featured as before. It's also slower to accept changes.So I'm keeping the scanner, as it does its job, and I'm confident in HP's support. Just that there's some unnecessary brain damage involved in the switch, which was necessitated by the "upgrade" to Windows 11. But that's another story.

1.0 out of 5 stars Don't buy HP

2026-01-29    -Gwen Foster Downum

I just bought this scanner but HP says it is out of warranty already because it's old and they won't offer support. I've never heard of this before and won't be buying HP products in the future. And there is not a way to talk to anyone at Amazon. This is bad!

1.0 out of 5 stars Hewlett Packard let us down.

2026-01-16    -Cincinnatus

We purchased the 3600f1 scanner with high hopes. In years past we have enjoyed great success every HP product that we have used.When we attempted to install the driver there was a software problem that locked up our Windows 11 desktop computer. After repeated uninstall and reinstall attempts, we called HP tech support. Their phone menu would not connect us to tech support. We gave up.This experience has cause us to doubt the once great Hewlett Packard reputation. Our response was to purchase a Brothers scanner instead.

1.0 out of 5 stars Hewlett Packard let us down.

2026-01-01    -Cincinnatus

We purchased the 3600f1 scanner with high hopes. In years past we have enjoyed great success every HP product that we have used.When we attempted to install the driver there was a software problem that locked up our Windows 11 desktop computer. After repeated uninstall and reinstall attempts, we called HP tech support. Their phone menu would not connect us to tech support. We gave up.This experience has cause us to doubt the once great Hewlett Packard reputation. Our response was to purchase a Brothers scanner instead.

5.0 out of 5 stars HP Is Always Great

2026-01-16    -Michael Bianchi

I have always relied on HP Printers and Scanners and I'm never disappointed. The Scanner is a great size, not too heavy, but works very professionally. Quiet and quick. I'm happy again with HP.

4.0 out of 5 stars Update; better but not great

2025-12-27    -Dave in CO

Scanner shipped promptly, arrived in good condition. It looks nice, and seems like a quality build, but...After 2 hours of trying to get software and drivers from HP, I've given up and will be returning the product. I went to support, ID'd my scanner, and then the site went into compiling mode, for Windows 10, even though I tried to unsuccessfully to switch it to 11. There it stayed, grinding away for over 2 hours without ever seeming to be able to compile any software or drivers. Tried reloading several times, but nothing. Support on weekends is really nonexistent, they refer you to Best Buy as a support center. Since I can't use the scanner without software and drivers, even though I'd like it to work, back it goes.Ah, for the old days when you got the software and drivers with the product on a hard medium.So on update, I've given the scanner an additional 3 stars, as when I got through to tech support they were very helpful. I never did get the software or drivers off of the website; the tech support rep had to email me the files. And now the scanner works. Compared to my old HP Scanjet 8460, there's good and bad. Good: much smaller footprint, and more reliable document feeder, easier to use flatbed feature, and it scans quickly and well. Not so good: the software is clunkier and does not appear to be as full-featured as before. It's also slower to accept changes.So I'm keeping the scanner, as it does its job, and I'm confident in HP's support. Just that there's some unnecessary brain damage involved in the switch, which was necessitated by the "upgrade" to Windows 11. But that's another story.